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How Incredible Customer Service Increases Customer Bases

How Incredible Customer Service Increases Customer Bases

There are tons of ways to promote your jewelry business. And unless you’re losing money in the process, there isn’t a particularly wrong way to advertise your brand. Okay, maybe there are some no-no’s out there (spam, for example, is not recommended). But, for the most part, a sound marketing strategy is bound to bring some new customers your way. Or is it?

In 2018, many creative marketing strategies exist. However, we’d argue that there is none better than the genuinely pleasant interactions your staff has with its customers. Happy customers make for excellent marketers. If your team is putting concerted efforts into ensuring that all customer experiences at your place of business are stellar, word is definitely bound to spread. And there’s simply no better type of promotion than word-of-mouth promotion!

Never underestimate the power of the first impression.

It all starts with the first interaction you have with someone who either calls or visits your jewelry store. If that person genuinely enjoys being there because of how you made him/her feel, you’ve likely made yourself a loyal supporter. More important than your products is the experience your store gave its visitor. This is especially true when a new customer calls your store for help. That phone call becomes a “make or break” situation.

“A customer who contacts customer support about their first order is just as important as a customer who contacts customer service about their tenth order,” says Steven MacDonald on SuperOffice.com, “Treat each customer with respect and take appropriate action. A happy customer is likely to tell at least three friends about a positive experience and great customer service leads to increased sales.”

Feedback is your greatest ally.

Who better than your customers to tell you how to improve your customer service practices? Never take feedback lightly. Constructive criticism can go a long way in improving your brand’s reputation. Quickly implementing changes based on customer feedback will show that you respect your customers and care about what they have to say.

“Yesterday’s customer feedback can be tomorrow’s golden ticket to success—with the right approach,” says John Oechsle on CustomerThink.com, “If numerous complaints were lodged about high prices, for example, a small business would be wise to consider marking items down. And if customers were inquiring about a product your store didn’t yet carry, consider taking steps to meet that demand.”

Let’s call your customers!

At TK Enterprises Inc., we work with jewelry stores across North America and have a customer-first mentality. In the past five years, we have made over a million calls for our clients and have proven that excellent customer service breeds long-term loyalty. With the help of our one-of-a-kind Event Marketing services, jewelry store owners are able to politely and professionally offer exclusive invites to upcoming in-store events.

Is there are a better way to show a customer you care than to offer a personal invite to a special event? For more information about our Event Marketing services, please don’t hesitate to call us toll-free at 1-877-622-0195. You may also email us at heidi.tke@tomkaufmann.com or fill out the form on our Contact Us page and have someone contact you!


The Summertime Provides Perfect Opportunities For In-Store Events

The Summertime Provides Perfect Opportunities For In-Store Events

Now that May is officially here, people all over North America can officially start enjoying the spring! Depending on your neck of the woods, you may not have been enjoying the warmest of weather in recent weeks. It’s safe to say that we’re now experiencing the time of year when, for the most part, days are sunny and bright and the temperatures are mild, at worst.

So what does warmer weather mean for your jewelry store?

Well, firstly, allow us to state the obvious. When the weather is nicer, more people tend to leave their homes. That gives retailers more opportunities to welcome more customers through the doors of their stores. But with the impending summer (it officially starts next month!), you can be sure that there will be many scheduled events that people will look forward to attending.

Why not schedule a summer event to be hosted by your company?

We don’t just offer this suggestion as a way for you to enjoy the warmest months of the year. Although we recognize that most people enjoy a good barbeque, company picnic or summer festival, we’re also aware that summertime in-store events work wonders for jewelry stores. You don’t have to take it from us! The good people over at JCK Magazine have gotten the scoop from a number of industry professionals.

On their website, they field a question from Vic Hellberg who is the owner of Hellberg’s Jewelers in Marshalltown, Iowa: “What’s the most creative way to capitalize on slow summer months?” We’re not surprised to see that many of the responses included the hosting of in-store events.

“We typically have two to three events,” responds Nicole Lasker who is the vice president of Lasker Jewelers in Eau Claire, Wisconsin, “In June [we had] a wedding band show and a restyling event. In July Pandora is planning a gift-with-purchase program. In August we’d like to host a launch party for Belle Étoile…We’ll also be stepping up email blasts. This summer we decided to spend 5 to 7 percent more on radio…in part to promote our summer events.”

Charity events are great ways to get exposure.

Cindi Rottermond is the vice president of Michigan-based, Rottermond Jewelers. She also chimed in to inform that her company enjoys hosting charity events, pointing out that they are great ways to get exposure so that customers don’t forget your business. “Even if customers aren’t coming in to buy something, a charity event can serve as a means of clienteling,” she offers.

At TK Enterprises Inc., we’re dead set on helping jewelers all over North America launch their most successful in-store events to date this summer. With the help of our Event Marketing services, we’re confident we can help jewelers all over the continent significantly boost their sales. History has shown it works!

Our call center has the ability to contact your entire database of current customers allowing you maximum potential for increased traffic and sales. For more information about our Event Marketing services, please don’t hesitate to call us toll-free at 1-877-622-0195. You may also email us at heidi.tke@tomkaufmann.com or fill out the form on our Contact Us page and have someone contact you!

Preparing Your Jewelry Store For Mother’s Day

Preparing Your Jewelry Store For Mother’s Day

Mother’s Day is less than a month away! This year, it falls on Sunday, May 13th. And as is commonplace with the annual tradition, mothers all over the continent will be celebrated by their children through special dinners, cards and other gifts. As a jeweler, you’re well aware that jewelry is right up there with chocolate and flowers as top Mother’s Day gifts.

So what are you doing to ensure that your store enjoys a significant boost in sales over the next few weeks? We have a few ideas for you.

Offer free engraving.

Now that’s certainly one way to encourage jewelry shoppers to visit your store over your competitors. Naturally, Mother’s Day is a day when sentimental gifts are passed from children to their moms. Necklaces, pendants, bracelets and other jewelry items that allow space for special messages make the most sentimental of all gifts. Why not offer free engraving on purchases over a certain amount to encourage increased sales?

On JewelryWise.com, shoppers are encouraged to engrave their Mother’s Day gifts of jewelry to make them that much more special. “Choose a necklace, bracelet, charm or ring you know she’ll love and have it subtly engraved with a personal message or the names and birth dates of her children,” suggests the site, “Gemstone jewelry such as rings, stackable rings, necklaces and bracelets featuring children’s birthstones doesn’t scream ‘mom’ to the world, yet she’ll personally be touched by its significance every time she wears the item.”

Partner up with other businesses for a special promotion.

There’s no better type of promotion that word-of-mouth promotion. And that’s especially true when other businesses are spreading the word about your business. Partner up with a non-competitor that is also bound to enjoy an increase in sales due to the upcoming Mother’s Day celebration. On VendHQ.com, Francesca Nicasio suggests that jewelry stores make good partners with flower shops, spas and restaurants.

“If you want to increase traffic in your location, consider teaming up with local merchants that see a lot of business on Mother’s Day (flower shops, restaurants, spas etc.) and send them free gift cards to offer to their customers, and hopefully drive traffic to your location,” she writes.

Host a Pre-Mother’s Day celebration.

Mother’s Day offers your jewelry store the ideal opportunity to host an in-store event. By doing so, you will entice your current customers to choose your store for their Mother’s Day gift shopping over your competitors. And TK Enterprises Inc. can help you!

Our one-of-a-kind Event Marketing services put our experienced team of phone agents to work for you. They will call your current customers to invite them to your special upcoming Pre-Mother’s Day celebration in order to boost their interest in all of the wonderful Mother’s Day gifts your store has to offer. Our team is made up of experts at offering exclusive invites to in-store events. It’s a proven marketing strategy!

For more information about our Event Marketing services, please don’t hesitate to call us toll-free at 1-877-622-0195. You may also email us at heidi.tke@tomkaufmann.com or fill out the form on our Contact Us page and have someone contact you!

Why Making Phone Calls Is Still Very Important To Your Business

Why Making Phone Calls Is Still Very Important To Your Business

It’s the year 2018. It’s a secret to no one that we live in an era where social media and the devices that connect us to them are all the rage. People have become very tech-savvy and internet-reliant. Information can easily be Googled within seconds using smartphones. And who doesn’t have a smartphone these days? The temptation for business owners, therefore, is to invest in social media marketing.

And while it’s not at all unreasonable to consider strengthening the online presence of your brand, there is a business rule of thumb that should never be forgotten. Nothing beats the traditional phone call. There is no substitute for connecting one live human to another. During real live conversations, consumers are able to ask questions, have them answered and develop genuine connections with their callers.

“Conversations help us decide who to do business with.”

“Speaking to actual people helps to reassure us in business situations that the company is real,” affirms Zal Dastur on Lucep.com, “Conversations help us decide who to do business with. Conversations are so important that according to this study by Hubspot 35-50% of sales go to the company that calls back the customer first. Conversations are a tipping point for businesses, and help customers make the decision of who to go with.”

People still want to talk. Emails, text messages and tweets are great ways to deliver information. But they aren’t necessarily the best conversation starters. Quite obviously, conversations are two-way streets. They require participation from both parties. Those other forms of communication may be effective in delivering messages. But they fail to guarantee responses. Customers, it should be noted, much prefer calling the businesses they wish to work with over any other form of communication.

“Annual calls to businesses from smartphones will reach 162 billion by 2019.”

Mike Boland of BIA/Kelsey reports that their latest study in call monetization found that annual calls that customers make to businesses from smartphones will reach 162 billion by 2019. “This is more than double the roughly 77 billion calls generated last year from mobile devices,” he writes, “This is made up of search (paid and organic), traditional display ads, native social (in-feed) ads, and mobile landing pages. Our measurements include the iterations of these formats as they appear in both mobile web and in apps.”

It’s all about building personal connections. Doing so isn’t quite possible when you rely solely on Facebook posts, tweets or requests for customers to visit the “Contact Us” page of your company website. Phone calls help for your company to make legitimate connections with the individuals who are most likely to support your business. As Scott Resnick of Today’s Telecommunications Industries makes clear, text-based communications often come off as impersonal.

Calling your customers shows you’re willing to go the extra mile.

“Plus, there’s lots of room for misunderstanding,” Resnick explains, “For instance, tone can easily be lost. If a customer is confused or upset, a calm, empathetic voice on the phone is often enough to soothe their worries. Even when a client contacts you over email, don’t hesitate to call them. It shows that your company is willing to go that extra mile to serve them better.”

At TK Enterprises Inc., we’ve mastered the art of making personal connections between jewelry stores and their customers. Get us working for you using a tried-and-true marketing strategy! For more information about our one-of-a-kind Event Marketing services, please don’t hesitate to call us toll-free at 1-877-622-0195.