Calling & Connecting Customers To Your Business
Since 1980, we’ve been helping businesses connect directly with their customers for a more personalized and connected experience through our event marketing, appointment setting and cold calling services.
What We Do
Marketing services that we offer
Who We Are
A Family Business With Over 35 Years Of Experience
Heidi KaufmannHeidi joined the company in 2013 after several years of running a successful transportation company and as an Inside Sales Representative for a North American staffing agency. Her previous work with BMO Nesbitt Burns and their US counterpart, Harris Bank, gave her a solid understanding of cross-border relationships and corporate processes. Her work for them focused on contingency and system implementation. In addition, she has over 27 years of customer service behind her. Her relationships with our clients and her attention to detail made her the obvious choice as CEO when her father retired.
Tom KaufmannTom was born in Sweden, and immigrated to Canada in 1951, settling in Montreal. He is a graduate of l’Institute de Technologie de Montreal (diploma: Electronic Technology) & Concordia University (Degree: Bachelor of Electrical Engineering). Additional courses taken were Basic Selling Skills, Time Management (both by Xerox), and Basic Negotiating Skills. Tom worked in Montreal for such notable companies as Motorola, General Electric, Bell Canada, before being transferred to Ajax, Ontario. Being fully bilingual, Tom worked for many US based companies as their Canadian Sales rep. He has been in sales for over 35 years.
The last 30 years Tom has run his own successful Sales Consulting business, specializing in helping Small & Medium sized businesses organize their sales staff, and expand their territories. His specialty is sales, with a focus on cold calling, and business communications. Indulging in his passion for corporate training and teaching, Tom not only teaches business courses at community colleges such as Seneca College, Centennial College, and Durham College, but also trains corporations, such as Lenovo Canada (formerly IBM Microcomputer Div), in his Sales & Cold Calling Techniques. In addition to all his training and teaching, Tom enjoys giving seminars on various business topics to organizations and businesses. Tom also mentors & counsels Small Business.
Jason FenechJason joined the TK Enterprises team in 2017, bringing with him over 5 years of managerial experience in a call centre environment. Jason is a proven leader, who thrives on building and developing a highly motivated and successful team, to not only meet, but exceed client expectations. Jason understands his customer’s needs and effectively communicates them to his team. He enforces TK Enterprises Organizational Values and Best Practices and is an integral part of the management team.
Jon AllanJon joined TK Enterprises in 2016 and oversees the entire call centre's IT infrastructure from phones to servers, to PCs and more. Jon’s attention to detail and knowledge of formulae and macros allows him to compile a myriad of reports that helps improve operational functions as well as support clients. Jon’s problem solving and calculated skill set finds him continuously improving the operational effectiveness at TK Enterprises.
Toni TorokToni joined TK Enterprises in 2017, bringing with her over 30 years of accounting experience. Having spent 20 of those years working for her family’s business, she understands the business model and core values of a family business. Toni’s background also includes working in finance and compliance, making her attention to detail and experience with Policy & Procedures an added benefit to her role as Bookkeeper at TK Enterprises.
Stephanie BennettStephanie joined TK Enterprises in 2017, bringing with her over 6 years of administrative supervisory experience. Her organizational skills are instrumental in key tasks related to her position as the Office Manager. Stephanie supports not only the entire office but is also the Executive Assistant to our CEO. Stephanie’s ability to adapt to the constant growth of the company make her an asset in her role at TK Enterprises.
News and marketing tips
It’s beginning to look a lot like Christmas! Now, that could either be the oddest way to begin a blog written in the middle of July - or, it could the greatest way to promote your jewelry store during the usually slow summer! Many jewelers suffer the “dog days of...
“Good customer service can really build a store’s reputation,” says Johnny Katz on RapNet.com, “87% of customers share good experiences with others and 88% are influenced by online customer service reviews when making buying decisions.” The statistics revealed by Katz...
Working on the phone is no easy feat. At TK Enterprises Inc., we know from many years of experience that speaking to over 100 people in a day is a grueling process. It’s a process, however, that we are 100 percent committed to. This is what sets our company apart from...