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Calling & Connecting Customers To Your Business

Since 1980, we’ve been helping businesses connect directly with their customers for a more personalized and connected experience through our event marketing, appointment setting and cold calling services.

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What We Do

Marketing services that we offer

Event Marketing

Our event marketing is specifically designed for high end retailers who are looking to increase event traffic.

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Cold Calling Services

Using successful and proven cold calling techniques and scripts, our appointment setting division will generate leads and appointments for you.

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Sales Training

Training with the addition of mentoring is the best way to transform friendly, well-spoken salespeople.

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Who We Are

A Family Business With Over 35 Years Of Experience

Heidi Kaufmann

Heidi joined the company in 2013 after several years of running a successful transportation company and as an Inside Sales Representative for a North American staffing agency. Her previous work with BMO Nesbitt Burns and their US counterpart, Harris Bank, gave her a solid understanding of cross-border relationships and corporate processes. Her work for them focused on contingency and system implementation. In addition, she has over 27 years of customer service behind her. Her relationships with our clients and her attention to detail made her the obvious choice as CEO when her father retired.

Tom Kaufmann

Tom was born in Sweden, and immigrated to Canada in 1951, settling in Montreal. He is a graduate of l’Institute de Technologie de Montreal (diploma: Electronic Technology) & Concordia University (Degree: Bachelor of Electrical Engineering). Additional courses taken were Basic Selling Skills, Time Management (both by Xerox), and Basic Negotiating Skills. Tom worked in Montreal for such notable companies as Motorola, General Electric, Bell Canada, before being transferred to Ajax, Ontario. Being fully bilingual, Tom worked for many US based companies as their Canadian Sales rep. He has been in sales for over 35 years.

The last 30 years Tom has run his own successful Sales Consulting business, specializing in helping Small & Medium sized businesses organize their sales staff, and expand their territories. His specialty is sales, with a focus on cold calling, and business communications. Indulging in his passion for corporate training and teaching, Tom not only teaches business courses at community colleges such as Seneca College, Centennial College, and Durham College, but also trains corporations, such as Lenovo Canada (formerly IBM Microcomputer Div), in his Sales & Cold Calling Techniques. In addition to all his training and teaching, Tom enjoys giving seminars on various business topics to organizations and businesses. Tom also mentors & counsels Small Business.

Jason Fenech

Jason joined the TK Enterprises team in 2017, bringing with him over 5 years of managerial experience in a call centre environment. Jason is a proven leader, who thrives on building and developing a highly motivated and successful team, to not only meet, but exceed client expectations. Jason understands his customer’s needs and effectively communicates them to his team. He enforces TK Enterprises Organizational Values and Best Practices and is an integral part of the management team.

Jon Allan

Jon joined TK Enterprises in 2016 and oversees the entire call centre's IT infrastructure from phones to servers, to PCs and more. Jon’s attention to detail and knowledge of formulae and macros allows him to compile a myriad of reports that helps improve operational functions as well as support clients. Jon’s problem solving and calculated skill set finds him continuously improving the operational effectiveness at TK Enterprises.

Our Blogs

News and marketing tips

The Art of Winning the Hearts of Customers Over the Phone

Phone conversations don't allow for non-verbal cues such as hand gestures, facial expressions and other forms of body language to communicate messages. Therefore, when speaking with customers over the phone, company representatives must be very mindful of their tones,...

Why Aren’t You Calling Your Customers?

How can phone calls benefit the retailer? Phone calls are the only type of marketing where you are speaking with a customer live. This allows you to gauge interest from your customers, book appointments, or to simply be combined with other forms of marketing to create...

Inside TKE Enterprises – Jason Fenech

Here at TK Enterprises, we wanted to profile one of our own major team players at TK Enterprises. Many of you may have spoken to him on the phone or met him at a jewelry trade show but here are some details about him you may or may not know: Coming from a major...