Here at TK Enterprises, we wanted to profile one of our own major team players at TK Enterprises. Many of you may have spoken to him on the phone or met him at a jewelry trade show but here are some details about him you may or may not know:
Coming from a major corporation to a family owned and run company, what differences do you see?
It was quite the culture shock….in a good way. When you work for a large company your mindset is more on yourself and you tend to be a little bit more selfish. You focus on your day to day duties, your team and basically looking forward to the end of every day. When I came to TK, the culture was completely different. There is a larger desire to succeed. Every single member of the team is rowing in the same direction, with the end result of helping our customers succeed. Every member of our team has a vested interest for our company and the overall success of our clients.
What about your job makes you want to jump out of bed?
Our customers! They rely on us so much, either to increase traffic for their event, or setting appointments for their sales reps, that every single day is a new and exciting challenge. The other thing that makes me want to jump out of bed is our team! It’s great to come in every day and work with a group of individuals that you truly trust and can have fun with!
Do you feel that the work you do makes an impact? And if so, on who?
Absolutely what I do makes an impact! That is what I love most about working for TK Enterprises. Every single day we make calls for our customers and they are relying on us to make their events a success. Heidi and I are the first point of contact for our customers and it is always great to hear how much the phone calls have attributed to their store’s success.
If you weren’t working at TKE where would you be working?
I really don’t know. Since I started with TK Enterprises, I honestly have not thought about it.
What makes for a great day at work?
Honestly, most days at work are great! But, when a customer reaches out to us to tell us how great their last event was, it always makes every day better!
When you’re not in work mode, what can you often be found doing?
In my downtime, I enjoy watching sports, spending time with friends and of course family. I have a wife, a 3-year-old daughter and twin girls that are due any day now!
Jason joined TK Enterprises team in 2017, bringing with him over 5 years of managerial experience in a call centre environment. Jason is a proven leader, who thrives on building and developing a highly motivated and successful team, to not only meet, but exceed client expectations. Jason understands his customers’ needs and effectively communicated them to his team. He enforced TK Enterprises Organizational Values and Best Practices and is an integral part of the management team.
At TK Enterprises Inc., we have a lot of experience working with North American jewelers and helping them to host in-store events that showcase their excellent customer service practices. Let’s put our knowledgeable team of phone agents to work for you!