Customer Service

Why It’s Important To Make Your Customers Feel Special

Jan 10, 2018

Throughout the holiday season, people everywhere go out of their ways to make their loved ones feel special. The act of gift-giving is one of the most popular holiday activities. One way of looking at it is that it’s a sign that we care about those who are closest to us and that we want to celebrate those relationships. As a jewelry store owner, this sentiment should never be lost on you. Making people who are important to you feel special is a year-round job.

Which people are most important to your business?

It would be hard to argue that they aren’t your customers. After all, if you had no one to sell your items to, you wouldn’t have a business to run. In 2018, consumers look for a lot more than a place to buy items. And, as such, they’re looking for a lot more from your jewelry store. To your customers, being able to find beautiful pieces is one thing. Enjoying their experiences while visiting your store is another.

What are you doing to ensure customers enjoy their experiences with your store?

On Forbes.com, Alana Muller, who is the president of the very-interestingly-named Kauffman Foundation, poses a few other questions to get you thinking about how your company is viewed by its supporters. “What does your company stand for? What brand image do you project? Are you providing unprecedented service? What problems do you solve for your customer? How do you make your customers feel?”

“People like doing business with companies they connect with personally, with companies they trust,” she continues, “Sure, price is a factor, and your company must demonstrate its value and be competitive, but, believe me, that is the easy part.” To connect with your customers on personal levels, it’s important to take steps to develop genuine relationships with them. This involves active listening to find out what they truly want.

Customers like to feel appreciated.

Listening is just the first step to showing your customers that you value them. However, it also takes some gratitude. It’s important to let your customers know that their business matters to you. Offering a show of thanks can go a long way in securing long-term loyalty. On MyCustomer.com, Margarita Hakobyan lists the simple act of saying “thank you” as a top strategy for making your customers feel valued.

“Businesses sometimes act as if they are owed customers and clients,” she writes, “In fact, businesses exist to serve their clients and customers, and would often do a better job conveying value to their audience if they said thank you. From tangible items, like gifts with purchase, to less tangible ones, like an email thanking the customer for shopping with the company or a coupon for their next purchase, customers like acknowledgements.”

At TK Enterprises Inc., we confidently feel that we have cornered the market in the “making customers feel special” business! Our one-of-a-kind Retail Event Marketing services go to work for your business by calling its customers and offering them exclusive invites to your upcoming in-store events. This unique marketing strategy has proven to make customers feel valued, helping to secure their loyalty for the long haul.

For more information about our Event Marketing services, please don’t hesitate to call us toll-free at 1-877-622-0195. You may also email us at heidi.tke@tomkaufmann.com or fill out the form on our Contact Us page and have someone contact you!

3 Advertising Strategies That Will Help To Boost Jewelry Sales In 2018

Jan 3, 2018

Welcome to 2018! On behalf of the entire TK Enterprises Inc. staff, we’d like to wish you all a very Happy New Year! And, to be quite honest, we’d love it if we could have a hand in helping for 2018 to be your jewelry store’s most successful year yet! With the changing of the calendar, our team has renewed its commitment to helping North American jewelry store owners enjoy larger customer bases and increased sales.

By implementing some inventive advertising strategies, you can do just that! Here are three ideas:

1. Use tantalizing wording in your product descriptions.

Never let it be lost on you that jewelry purchases are nearly always very important ones for buyers. They often attribute their purchases to the need to commemorate special occasions. The way you describe your products in your marketing campaigns should speak to the uniqueness and sentimentality of the pieces. You want to go over and above the technical terms used to describe your jewelry.

“If you have several different types of items that you are going to sell, break them down into types and describe the products within each type briefly,” explains Kate McFarlin on Chron.com, “For example, you could break it down to rings, necklaces, bracelets, accessories and then go into detail from low to high on the products in these groups. Describe what makes your jewelry unique from other stores in the area and how your product differs.”

2. Offer a travel incentive.

If you really want to take things to the next level, you may wish to advertise the fact that when your customers choose your store over its competitors, there’s more in it for them than their purchases. Odenza explains that travel incentives are complimentary vacations that you can use to encourage customers to remain loyal to your store. Their website notes that they work to both incentivize customers and promote your business.

“The offer looks great on any advertisement and gives your customers a reason to talk about your business with their friends and family,” says the site, “Word of mouth is the best way to get new customers as people trust their friends and family for referrals. Imagine them sitting around and mentioning that they’re going on a complimentary vacation just because they bought something from your store. It’s a great offer, but as you might imagine, hard to start by yourself.”

3. Call your existing customers directly.

Make 2018 the year when you fully commit to strengthening the bonds you’ve already established with your store’s supporters. It’s important to never take your customers for granted. Don’t assume that they’ll return. Call them directly and invite them back. This is the concept behind TK Enterprises Inc.’s Event Marketing services. Our experienced team of phone agents will do all the calling for you!

Contact us to learn more about this one-of-a-kind service! Please don’t hesitate to call us toll-free at 1-877-622-0195. You may also email us at heidi.tke@tomkaufmann.com or fill out the form on our Contact Us page and have someone contact you!